Reto – Privacy Policy

Effective Date: [Insert Date] | Last Updated: [Insert Date]

This Privacy Policy explains how Reto (“we,” “us,” “our”) collects, uses, stores, shares, and protects your personal information when you use the Reto mobile application. By using the App, you consent to the practices described in this Policy.

1. Information We Collect

1.1 Information You Provide

• Account information: Name, email address, date of birth, gender, and profile photo

• KYC/Verification data: Government-issued ID, real-time selfie

• Preferences: Dating preferences, interests, availability, and settings

• Communications: Messages sent through the in-app messaging system

• Feedback & Reports: Ratings, reviews, and misconduct reports you submit

1.2 Information Collected Automatically

• Device information: Device type, operating system, unique device identifiers

• Usage data: Features accessed, time spent, match interactions

• Location data: General location (city/region level) for matching purposes, if permitted

• Log data: IP address, app crashes, and performance data

1.3 Information from Third Parties

• Google Sign-In: Basic profile data if you register via Google

• Payment processors: Transaction confirmation (we do not store full card details)

2. How We Use Your Information

We use your information to:

• Create and manage your account

• Perform identity verification (KYC)

• Generate and present matches based on compatibility

• Facilitate and organize date reservations

• Communicate with you about your account and matches

• Monitor the App for safety, fraud, and policy violations

• Improve the App's features and user experience

• Comply with applicable legal obligations

3. How We Share Your Information

Reto does not sell your personal data. We may share information with:

• Other users: Limited profile information (name, photos, preferences) as part of the matching process

• Service providers: Third-party vendors that assist with hosting, verification, payments, and analytics — bound by confidentiality obligations

• Legal authorities: Where required by law, court order, or to protect the safety of users or the public

• Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred with appropriate notice

4. KYC Data & Sensitive Information

• KYC documents and selfie data are processed solely for identity verification purposes

• This data is handled with strict security controls and is not shared with other users

• Retention of KYC data complies with applicable Philippine regulations (including the Data Privacy Act of 2012)

5. Data Retention

• Active account data is retained for as long as your account is active

• Upon account deletion, personal data is deleted or anonymized within 30 days, except where retention is required by law

• KYC verification records may be retained longer as required by applicable regulations

6. Your Rights Under the Data Privacy Act of 2012 (Republic Act No. 10173)

As a data subject, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Erasure or blocking of data processed unlawfully or no longer necessary

• Object to processing of your data

• Data portability where technically feasible

• File a complaint with the National Privacy Commission (NPC) of the Philippines

To exercise any of these rights, contact us at: [Insert Privacy Email]

7. Data Security

Reto implements industry-standard security measures including:

• Encrypted data transmission (SSL/TLS)

• Secure cloud storage with access controls

• Regular security reviews

• Limited internal access to personal data on a need-to-know basis

However, no system is completely secure. We cannot guarantee absolute security and encourage users to safeguard their own accounts.

8. Children's Privacy

Reto is strictly for users 18 years and older. We do not knowingly collect data from minors. If we discover that a minor has created an account, it will be immediately terminated and associated data deleted.

9. Third-Party Links & Services

The App may contain links to third-party services (e.g., date venues, payment platforms). Reto is not responsible for the privacy practices of third parties. We encourage you to review their privacy policies independently.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated via the App or email. Continued use of the App after notice of changes constitutes acceptance of the updated Policy.